2022 Activity Tracker

The Activity Plan and Budget outlines APNIC’s planned activities in 2022, structured under five pillars (Membership, Registry, Development, Information and Capability) and 18 workstreams. You can track the progress of those activities on this page.

Last updated: 6/07/2022

Progress against success measures

Complete =
In Progress =
At Risk =

Membership

1A. Member Services

Activity Target Results Status
1A.1. Member service delivery 1. Increase Member outreach touchpoints by at least 20% from 148 in 2021. 159 touchpoints
2. Maintain Helpdesk SLA of two business day response to enquiries. 100%
3. Maintain Member Service satisfaction of at least 93% “excellent and above average”. 95%
4. Proactive Member service engagement in at least 47 economies. 20 economies
5. Conduct quarterly meetings with all NIRs. Q1 and Q2 completed
1A.2. Member experience 1. 100% of improvement suggestions are assessed and followed up. 406/406 resolved
2. Increase engagement with User Feedback Group by at least 20% from 298 in 2021. 130 activities
3. Achieve online System Usability Scale (SUS) score of 68/100. 67/100
1A.3. Membership development 1. At least eight membership development activities in target economies. 5/8
2. Achieve at least 492 new Members (net) in 2022. 233 (net)
1A.4. APNIC Survey 1. Increase total survey response by at least 10% from 1,624 in 2020. 1,622 responses
2. Achieve at least 10% of responses by new survey participants. 61%
1A.5. Historical resources transition 1. Attempt contact with all 1,900 historical resource holders. 577/3,521
2. All 3,778 historical resource objects are either registered to a current APNIC account or deregistered. In progress
3. All remaining unused resources are claimed, transferred, or returned to APNIC. In progress

1B. Membership Products

Activity Target Results Status
1B.1. Membership Product management 1. Maintain MyAPNIC availability of at least 99.99%. 99.99%
2. Achieve Membership Products satisfaction of at least 80%. 81%
1B.2. Membership Product development 1. Achieve all 2022 goals according to the Membership Products Roadmap. 4 completed; 3 in progress; 3 in backlog

1C. Membership Reporting

Activity Target Results Status
1C.1. Planning and reporting 1. Publish required reports on the day of the APNIC Member Meetings. Achieved (APNIC 53)
2. Publish EC Minutes within two months of each EC meeting. Achieved

Registry

2A. Registration Services

Activity Target Results Status
2A.1. IPv4, IPv6 and ASN delegation and registration services to APNIC Members 1. Maintain Registration Services SLA of two business day response to enquiries. 100% achieved
2. Increase percentage of Members holding IPv6 address space to at least 70% from 68%. 69.51%
2A.2. Maintain correct and current registry data 1. Comply with ITHI reporting requirements. 2/3 implemented
2. Increase validation of registration records to at least 85% from 76%. 80%

2B. Registry Products

Activity Target Results Status
2B.1. Internet number registry management 1. Maintain APNIC Registry Management System (ARMS) availability of at least 99.99%. 99.99%
2B.2. Registry Product management 1. Maintain whois, RDAP, RPKI, RDNS and IRR availability of at least 99.99%. 99.99%
2. Update APNIC RDAP to comply with the RIR RDAP profile. Completed
3.Migrate RDNS API services to CentOS 7. Scheduled for Q4
2B.3. Registry Product development 1. Achieve all 2022 goals, according to the Registry Products Roadmap. 1 completed; 3 in progress; 0 in backlog
2B.4. Registry re-architecture 1. Progress development of a Member API with a completion target of 2023. In progress
  2. Progress reimplementation of the internal registry in Java with a completion target of 2023. Scheduled to start in Q4
2B.5. Readiness for Five-9s availability for highly critical services 1. Achieve readiness to implement by end of 2022. In progress

2C. Policy Development

Activity Target Results Status
2C.1. Policy development 1. Achieve SIG Chair Support satisfaction of at least 6/7. N/A
  2. Achieve PDP satisfaction of at least 5.75/7 in the APNIC Survey. N/A
  3. Participate in all NIR OPMs. 1/1
2C.2. Policy implementation 1. Meet 100% of implementation timelines. 3/3 in progress
2C.3. Policy analysis 1. Publish a policy proposal analysis before each Open Policy Meeting (OPM). 1/1 published

Development

3A. APNIC Conferences

Activity Target Results Status
3A.1. APNIC conferences 1. Achieve total attendance of at least 1,200 (face-to-face and online) across two conferences. 886
2. Achieve participant satisfaction of at least 90% at each conference. 96%
4. Achieve Net Promoter Score (NPS) of at least 50 at each conference. NPS 60

3C. Community Engagement

Activity Target Results Status
3C.1. Technical community support 1. Support at least 30 technical community events (opportunity permitting). 12 supported
2. Support at least one new/revived NOG in two sub-regions (if required). N/A
3C.2. Security community support 1. Support at least 12 security community events (opportunity permitting). 12 supported
2. Support development of at least four new or existing CERTs/CSIRTs (if needed). 2/4 completed
3. Organize quarterly threat sharing community events. 2/2 completed
3C.3. Internet organization cooperation 1. Ensure APNIC is represented in all NRO EC and ‘I-star’ coordination meetings. 6/6 completed
2. Participate in all RIR OPMs. 4/5 completed
3C.4. Internet governance participation 1. Organize at least three workshop proposals at APrIGF 2022. 2 joint sessions scheduled
2. Support at least five national or sub-regional Internet governance events. 3 supported
3C.5. Government engagement 1. Participate in at least 12 governmental or intergovernmental engagements. 14 engagements
2. Support at least three governmental capacity-building events. 2/3 events
3C.6. External relations coordination 1. Increase ER touchpoints by at least 5% from 456 in 2021. 555
2. Achieve at least 250 APNIC engagements in 2022. 227

3D. Community Participation

Activity Target Results Status
3D.1. Community-led processes 1. Achieve at least 850 online SIG participants across two conferences. 216
2. Achieve at least 120 online participants across at least four inter-sessional SIG meetings. 1 meeting/19 participants
3. Achieve SIG satisfaction of at least 5.8/7 in the APNIC Survey. N/A
3D.2. Online participation 1. Achieve at least 500 registered users of the APNIC community platform. Launch in Q3
3D.3. Encouraging newcomers and diversity 1. Attract at least 400 newcomers to APNIC conferences. 406
2. Achieve at least 50% female and 30% youth participation in 2022 Fellowships. 50% female and 37% youth
3. Achieve a fellowship graduation rate of at least 80%. N/A
4. Achieve a fellowship program NPS of at least 80. N/A
3D.4. Online community platform 1. Achieve at least 500 registered users of the platform. Platform launch Q3

3E. APNIC Academy

Activity Target Results Status
3E.1. Academy Product management 1. Maintain Academy platform availability of at least 99.95%. 100% uptime
2. Achieve a rating of at least 6.00 for APNIC training in the APNIC Survey. N/A
3E.2. Instructor-led training 1. Conduct at least 100 instructor-led tutorials/workshops. 90 tutorials/workshops
2. Conduct at least 18 live webinars. 12 webinars
3. Achieve average training survey rating of 4/5. 4.3/5
3E.3. Self-paced training 1. Increase total self-paced online course usage by at least 30% from 3,340 hours in 2021. 2,147 hours
2. Increase total virtual lab usage by at least 20% from 6,902 hours in 2021. 4,452 hours
3. Increase registered users of the APNIC Academy by at least 25% from 17,018 in 2021. 21,932 users
3E.4. Community Trainers network 1. Recruit at least 12 new retained Community Trainers (CTs). 4/12
  2. Recruit at least 10 new volunteering CTs. 1/10
3E.5. Technical assistance 1. Respond to all technical assistance requests within seven days. On track
3E.6. RPKI awareness and deployment support 1. Conduct at least two instructor-led RPKI/ROV tutorials/workshops per sub-region. 10 conducted (1 EA, 8 SA, 1 OC)
2. Achieve at least 90% ROA coverage for at least one additional economy per sub-region. In progress
3. Publish at least three RPKI/ROV deployment case studies. 1/3
3E.7. IPv6 awareness and deployment support 1. Conduct at least two instructor-led IPv6 deployment tutorials/workshops per sub-region. 19 completed (8 AP, 3 EA, 5 SA, 3 SEA)
2. Publish at least two IPv6 deployment case studies. 2/2
3E.8. Academy Product development 1. Achieve all 2022 goals according to the Academy Products Roadmap. 1 completed; 4 in progress; 1 in backlog
3E.9. Curriculum for non-technical audiences 1. Release phase 1 of IPGO by June 2022. In progress

3F. Internet Infrastructure Support

Activity Target Results Status
3F.1. Internet infrastructure deployment 1. Support deployment of at least two new or upgraded IXPs. 2 in progress
2. Support at least four IXPs to deploy ROV. 0/4
3. Deploy at least four root-servers per sub-region, including M-Root servers (see 3F.3). 1/4 SEA, 0/4 SA, 0/4 EA, 0/4 OC
4. Deploy or upgrade at least one RIPE Atlas anchor per sub-region. 0/4
3F.2. Community Honeynet and Security Threat Sharing Platform 1. Increase the number of honeypot sensors by at least 60% from 60 in 2021. 80 sensors
  2. Increase the Community Honeynet and Security Threat Sharing Platform partners by at least 30% from 15 in 2021. 17 partners
3F.3. M-Root deployment support 1. Complete 10 M-Root server deployments commenced in 2021. 3/10
  2. Identify and prepare at least 15 additional M-Root server sites. 0/15, 8 in negotiation

Information

4A. Information Products

Activity Target Results Status
4A.1. APNIC Blog and Podcast 1. Achieve at least 70,000 Blog views per month. 80,351
2. Maintain Blog Guest Post ratio between 45-65%. 60%
3. Achieve at least 4,000 podcast listens. 4,955
4. Achieve a Blog satisfaction rating of at least 5.95/7 in the APNIC Survey. N/A
4A.2. Information product management 1. Maintain Information Product availability of at least 99.95%. 100%
2. Reach an average of 500 users per month of DASH, and 1,000 users per month of REx and NetOX. NetOx: 1284, REx: 534, DASH: 799
3. Achieve a NPS score of 60+ for all products. NetOX: 48, REx: 42, DASH: 39
4. Maintain a usability score of at least 4.5/5 for all products. NetOX: 4.4, REx: 4.2, DASH 4.1
4A.3. Information product development 1. Achieve all 2022 goals, according to the Information Products Roadmap. 3 completed; 2 in progress; 2 in backlog

4B. Research and Analysis

Activity Target Results Status
4B.1. Conducting research and measurements 1. See 4B.3.
4B.2. Research cooperation 1. Undertake at least two significant cooperative research activities. 3 collaborative research projects
4B.3. Sharing research outcomes 1. Publish at least 12 articles or reports on resource outcomes. 18 articles
2. Present at least 12 research presentations, including at least two at APNIC conferences. 24 presentations 

Capability

5A. Internal Technical Infrastructure

Activity Target Results Status
5A.1. Architecture and technical coordination 1. Review technology recommendations once per quarter. Q1 & Q2 completed
  2. Report quarterly on architectural decisions and directions. Q1 & Q2 completed
5A.2. Network and infrastructure operations 1. Complete quarterly data centre failover and backup recovery tests. Q1 & Q2 completed
2. Respond to all critical incidents within 20 minutes. No critical incidents
3. Maintain availability of at least 99.99% for critical APNIC services and at least 99.95% for less-critical services. Both 99.99%
5A.3. System and platform operations 1. Deploy additional Hardware Security Module (HSM) to High Availability (HA) group in multiple data centres. In progress
2. Complete CentOS migration plan. In progress
3. Deploy redundant load balancers. In progress
5A.4. Internal security operations 1. Achieve ISO27001 certification. Scheduled for August
2. Mitigate all critical vulnerability reports within seven days and resolve within 30 days. On track
5A.5. Enterprise application and IT support 1. Meet SLA of two business-day response for internal IT support. SLA met
5A.6. Security infrastructure upgrade 1. Complete automation of patch management. In progress
  2. Complete email business rule deployment using standard best practice. In progress
  3. Implement improved user authentication and access management system. In progress

5B. Finance and Business Services

Activity Target Results Status
5B.1. Internal knowledge management 1. Complete migration during Q1 2022. Completed
5B.2. Financial services 1. Achieve a successful audit of APNIC’s annual financial accounts. Completed
5B.3. Business services 1. Maintain all Office facilities to established annual schedule. In progress
2. Audit travel requests and expense transactions for policy alignment. In progress
5B.4. Data intelligence and data analytics 1. 100% automation of monthly Secretariat reporting data/charts from the BI system. 40% complete
5B.5. Data management and governance 1. Data model and governance are documented and implemented. 40% complete
  2. Data ingestion system established and working effectively. 30% complete

5C. Employee Experience

Activity Target Results Status
5C.1. Organizational development 1. Complete Agile adoption by end of Q2 2022. Completed
2. Staff satisfaction ratings meet or exceed external benchmarks in 2022. 1st survey exceeded benchmark
3. An internal communications specialist is appointed by end of Q2 2022. Completed
5C.2. Work environment management 1. Zero WHS incidents due to APNIC-controlled environmental factors. No incidents
  2. All travellers meet travel and safety requirements as per the Travel Health policy. 100% compliance
5C.3. Talent attraction and retention 1. Maintain staff turnover rate within benchmark of 5-15%. 3%
2. Fill all open roles within 90 days from advertisement. 52-day average
3. Every advertised vacancy has a minimum of four simultaneous candidate sources. 100% compliance
5C.4. People operations management 1. Complete deployment of all selected modules of the Sage People system. In progress
  2. Demonstrated reduced cost of HR administration platforms. In progress
  3. Payroll review completed by end of Q3 2022. Not yet commenced
5C.5. APNIC workspace improvement 1. Complete all budgeted facility upgrades by end of Q3 2022. In progress

5D. Governance

Activity Target Results Status
5D.1. Executive Council (EC) support 1. Achieve a satisfaction rating of at least 6/7 from a survey of EC members. Survey scheduled for Q4
5D.2. Corporate governance and legal 1. Update Strategic Risk Register quarterly. Q1 & Q2 complete
  2. Achieve full ISO9001 quality management system recertification. In progress
  3. Undertake quarterly BCP scenario testing. Q1 & Q2 complete
5D.3. Corporate social responsibility 1. Corporate social responsibility program developed and approved. In progress