2021 Activity Tracker

The Activity Plan and Budget outlines APNIC’s planned activities in 2021, structured under five pillars (Membership, Registry, Development, Information and Capability) and 18 workstreams. You can track the progress of those activities on this page.

Last updated: 06/09/2021

Progress against success measures

Completed =
In Progress =
At Risk =

Membership

1A. Member Services

Activity Target Results Status
1A.1. Member service delivery 1. Maintain Helpdesk SLA of two business day response to enquiries (>99.90%). 100%
2. Maintain service satisfaction ratings of at least 93% “excellent and above average” feedback. 87%
3. All “poor and below average” feedback is followed-up and actioned. 100% resolved
4. Proactive Member service engagement in a minimum of 47 economies. 33 out of 47
1A.2. Member experience All improvement suggestions received from all feedback channels are followed up and actioned. 100%
1. All critical and high accessibility issues are resolved. 82 issues: 13 fixed, 7 in progress
2. Grow product and service user feedback group from 300 to 500 Members. 432
3. One-on-one feedback sessions with at least 50 Members. Due in second half of 2021
1A.3. Membership development 1. At least eight membership development activities, in economies with low membership relative to their Internet growth potential. 5 out of 8
2. Total number of Members to match or exceed the 2021 budget assumption of 8,940. 8,581

1B. Membership Products

Activity Target Results Status
1B.1. Membership product management 1. Member Help Centre deployed. Completed
2. Migrate 100% of APNIC Logins to a new identity management system. Scheduled Q4
3. Establish comprehensive testing infrastructure for membership product applications. Completed
4. Deliver problem-free EC, NRO and SIG Elections via BigPulse. APNIC 51 elections completed

1C. Membership Reporting

Activity Target Results Status
1C.1. Planning and reporting 1. Publishing of required reports on the day of the APNIC Member Meetings. Done (APNIC 51)
2. Publishing of EC Minutes within two months of each EC meeting. 100% achieved
3. Event Wraps published for 100% of reportable events within one month of event. 29/29 achieved

Registry

2A. Registration Services

Activity Target Results Status
2A.1. IPv4, IPv6 and ASN delegation and registration services 1. Maintain Registration Services SLA of two business day response to enquiries (>99.90%). 100%
2. Increase percentage of Members holding IPv6 address space to 70%. 67.29%
2A.2. Maintain correct and current registry data 1. Comply with NRO-defined Identifier Technology Health Indicators (ITHI) reporting. In progress
2. Increase rate of validation by Members of registration records. 69.1% validation
2A.3. Reclaiming unused IPv4 address space 1. All unrouted historical resource prefixes identified under policy prop-017 are claimed, transferred, or returned to APNIC. In progress

2B. Registry Products

Activity Target Results Status
2B.1. Internet number registry management 1. Implement the NIR API and operate in conjunction with the NIRs. In progress
2. Create initial design documentation for the “Next-generation Registry” by the end of Q4. In progress
2B.2. Registry product management 1. Implement a bulk update method to improve usability of the MyAPNIC Routing Management feature. Scheduled for Q3/4
2. Improved support for “BYO IP” services in MyAPNIC. Scheduled for Q3/4
3. Create a public specification of a general Member registry API. In progress
4. Implement the NIR KPI monitor for RPKI. Scheduled for Q3/4

2C. Policy Development

Activity Target Results Status
2C.1. Policy development 1. Achieve minimum overall satisfaction rating of 6/7 from Policy Chairs in annual review of SIG Chair support. N/A
2C.2. Policy implementation 1. Meet 100% of implementation timelines. 100%
2C.3. Policy analysis 1. Deliver two policy analysis presentations at SIG meetings. 1/2 done
2. Publish a policy proposals analysis before each Policy SIG meeting. 1/2 done

Development

3A. APNIC Conferences

Activity Target Results Status
3A.1. APNIC conferences 1. Achieve total attendance of 1,000 delegates across two conferences. 852 attendees
2. Achieve 6,000 remote conference session views. 4,707 views
3. Achieve average conference participant satisfaction survey rating of 90%. 93%
4. Achieve average participant satisfaction of 85% for speakers. 96%
5. Select and integrate online meeting technologies to provide a seamless online experience for APNIC 51 and 52. Complete APNIC 51; testing for APNIC 52

3C. Community Engagement

Activity Target Results Status
3C.1. Technical community support 1. Sponsor or participate in 30 technical community events including NOGs, Peering Forums and Research & Education events. 19 events
2. Support 20 NOGs to conduct online events if physical events are not possible. 9 NOGs
3. Facilitate and support two new/revived NOGs in two sub-regions. 1 in progress
3C.2. Security community support 1. Sponsor or participate in 10 security community events. 20 events
2. Support targeted development of four new/existing CERTs/CSIRTs. 3 CERT/CSIRT
3. Deliver six presentations/training sessions on the Security Threat Sharing Platform. 4 presentations
3C.3. Internet organization cooperation 1. Participate in all NRO and ‘I*’ coordination meetings. 100%
2. Participate in all NIR and RIR Open Policy Meetings. 100%
3C.4. Internet governance participation 1. Sponsor and participate in APrIGF and IGF with workshop proposals, MSG/MAG participation, and speaking roles. 3 proposals to IGF; 2 proposals to APrIGF; Sponsoring APrIGF
2. Participate in at least three national Internet governance initiatives. 2/3
3. Sponsor and participate in at least two schools of Internet governance. 1/2
3C.5. Government engagement 1. Participate in at least 12 engagements with governments/intergovernmental organizations. 19
2. Participate in at least three capacity building partnerships with governments/ intergovernmental organizations. Completed
3. Participate in six engagements with the Public Safety community. 4
3C.6. External relations coordination 1. Facilitate one External Relations coordination retreat. Completed
2. Facilitate 10 External Relations team coordination meetings. 5/10

3D. Community Participation

Activity Target Results Status
3D.1. Community-led processes 1. Achieve 800 online SIG participants across two conferences. 473 participants
2. Grow SIG mailing lists subscribers from 1,268 to 1,325. 1,317 subscribers
3. Achieve 6,000 remote conference session views. 4,707 views
4. Achieve attendance of 1,000 conference delegates across two conferences. 852 attendees
3D.2. Online participation 1. Grow all-time Blog views from 2.6 million to 3.4 million. 3.1 million
2. Increase 12-month tweet engagements from 60,000 to 62,000. 36,729
3. Increase annual Facebook posts reach from 3 million to 3.2 million. 1.6 million
3D.3. Encouraging newcomers and diversity 1. Attract 400 newcomers to APNIC conferences. 317 newcomers
2. Attract 125 new Blog email subscribers to reach 1,125 total. 159 new subscribers (total 1,159)
3. Grow Twitter followers from 12,100 to 13,250. 12,896

3E. APNIC Academy

Activity Target Results Status
3E.1. Product management 1. Migrate legacy training site information to APNIC Academy and decommission previous site. Scheduled Q4
2. Develop a comprehensive curriculum of blended learning for future certification. In progress
3E.2. Instructor-led training 1. Develop two new/updated courses for instructor-led tutorials/workshops. 1 new course completed; 3 courses updated with 6 new modules
2. Conduct 70 instructor-led tutorials/workshops across four sub-regions. 72 tutorials/workshops delivered
3. Conduct 18 live webinars. 13 webinars delivered
3E.3. Self-paced training 1. Publish four new/revised self-paced online courses. 2 new courses; 2 in progress
2. Publish five new self-paced Virtual Labs (associated with multiple courses). Completed
3E.4. Technical assistance 1. Begin conducting technical assistance via the APNIC Academy online platform. Platform in development
3E.5. RPKI awareness and deployment support 1. Conduct eight RPKI/ROV focused instructor-led tutorials/workshops spread equally across sub-regions. 14 completed
2. Achieve 90% ROA coverage for four additional economies. Completed
3. Publish four RPKI/ROA/ROV deployment case studies. 4 published
3E.6. IPv6 awareness and deployment support 1. Conduct eight IPv6 deployment focused instructor-led tutorials/workshops spread equally across sub-regions. 14 done
2. Publish three IPv6 deployment case studies. 1 published

3F. Internet Infrastructure Support

Activity Target Results Status
3F.1. Internet infrastructure development 1. Support deployment of two new or upgraded IXPs. 0 deployed, 2 in progress
2. Support four additional IXPs to deploy RPKI/ ROV on their route servers. 0 deployments, 2 in progress
3. Deploy or upgrade four RIPE Atlas anchors at various networks. 0 deployed, 7 in progress
4. Deploy 12 new root server instances. 0 deployed, 9 in progress
3F.2. Community Honeynet and Security Threat Sharing Platform 1. Increase Community Honeynet partners from 10 to 15. 12 partners

Information

4A. Information Products

Activity Target Results Status
4A.1. APNIC Blog 1. Grow all-time Blog views from 2.6 million to 3.4 million. 3.1 million
2. Average 64,000 Blog views per month. 70,420 views
3. Maintain Blog Guest Post ratio between 45-65%. 54%
4A.2. Information product management 1. Reach 400 users per month to NetOX and DASH, and 700 users per month to the Internet Directory. 904, 517 and 606
2. Achieve a net promoter score of 80+ for all products. 69, 71 and 44 Medium
3. Achieve a usability score of at least 4.5/5 for all products. 4.5, 4.5 and 4.4

4B. Research and Analysis

Activity Target Results Status
4B.1. Conducting research and measurements 1. Twelve research articles and reports published. 24 articles published
4B.2. Cooperative research opportunities 1. Conduct cooperative research with organizations such as CloudFlare, ICANN, RIPE NCC and others. 3 collaborative research projects
4B.3. Sharing research outcomes 1. Ten research presentations delivered. 19 presentations delivered
2. At least two research presentations at APNIC conferences. 3 presentations at APNIC 51

Capability

5A. Internal Technical Infrastructure

Activity Target Results Status
5A.1. Architecture and technical coordination 1. Complete review of testing environment and practices. In progress
5A.2. Network and infrastructure operations 1. Complete quarterly data centre failover tests. Q2 completed
2. Upgrade internal infrastructure NOC from overnight ‘on-call’ to full 24×7 operation. In progress
3. Maintain availability of 99.99% for critical APNIC services and 99.95% for less-critical services. 99.99% and 99.98%
5A.3. System and platform operations 1. Develop strategy for cloud and interconnection. In progress
2. Complete service migration to cloud for six services/websites. In progress
5A.4. Internal security operations 1. Achieve readiness for ISO27001 certification. Preparation of documents in progress
2. Track and resolve all vulnerability reports within 90 days. 25/34 reports resolved (7 in progress)
5A.5. Enterprise application management 1. CRM roadmap established. In progress

5B. Finance and Business Services

Activity Target Results Status
5B.1. Internal knowledge management 1. Successful implementation of internal knowledge management tools with increased user satisfaction and experience. In progress
5B.2. Financial services 1. Achieve a successful audit of APNIC’s annual financial accounts. Completed
5B.3. Business services 1. Complete annual ISO Quality management compliance audit successfully. Due August
2. Undertake quarterly BCP scenario testing. Scheduled
5B.4. Data governance and business intelligence 1. Complete APNIC-wide data model and data dictionary. In progress
2. Generate all Secretariat report data/charts from BI system. In progress

5C. Employee Experience

Activity Target Results Status
5C.1. Organizational development 1. Strategic goals clearly cascade to individual performance measures in performance management system in 2021. Complete
2. Deploy agile work practices across the organization. 56% complete
5C.2. Work environment management 1. No WHS incidents caused by APNIC’s local or remote work environments — zero fault incident reports. 2 incidents
5C.3. Talent attraction and retention 1. Maintain staff turnover rate within acceptable benchmarks of 5-15%. 5.1% turnover
2. Training budget is 100% allocated and distributed across the organization. 45% spent
5C.4. People operations management 1. All HR policies, in particular, flexible work, parental leave and oncall allowance policies, reflect best practice. In progress

5D. Governance

Activity Target Results Status
5D.1. Executive Council (EC) support 1. Achieve a high level of satisfaction from a survey of EC members. Survey is being developed
5D.2. Corporate governance and legal 1. Quarterly Strategic Risk Register updated and reviewed. 2/4 complete