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Troubleshooting APNIC certificates

My computer crashed and I cannot recover my certificate. What should I do?

Digital certificates

You will need to request a new Digital Certificate via MyAPNIC by following the path:


My Profile>View your certificate details>Request a certificate

  • If you are the Corporate Contact of your APNIC account, you will receive an email notification when your request is approved by APNIC.
  • If you are not a Corporate Contact, you will need approval from the Corporate Contact. You will receive an email notification once a Corporate Contact has approved your request.

Upon approval, install the certificate by clicking on "Get Certificate" when you login to MyAPNIC.

quote-box-start It is advised that you make a backup copy of your certificate to avoid this problem in the future. quote-box-end

My Safari browser cannot detect the certificate. What should I do?

Save your Certificate

You need to save your certificate in the Keychain Access.

  • Right click on your certificate and select "New Identity Preference..."
  • Enter https://myapnic.net and then click Add.

Please ensure that you quit and reload Safari for the browser to identify the certificate.

See also arrow-blue Guide to installing APNIC Digital Certificates in MyAPNIC

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Related links


APNIC Helpdesk

Browser Compatibility

These browsers have been tested and found to work with APNIC digital certificates:

  • Microsoft Internet Explorer
  • Netscape
  • Mozilla
  • Opera (Identify as Mozilla 5.0)
  • Firefox
  • Safari
  • MyIE2