• I cannot verify my certificate after the installation - what should I do?
• My computer crashed and I cannot recover my certificate - what should I do?
• I have submitted a certificate request from https://www.apnic.net/ca, but APNIC has not processed my certificate. Why?
• I have installed a certificate but cannot register my username for MyAPNIC - what should I do?
• I am using Internet Explorer, but I cannot complete the certificate request (an error occurred) - what should I do?
• I'm using Netscape/Mozilla/Firefox. When downloading the certificate, it doesn't looks like it's doing anything - what should I do?
• I got an error message when I requested a certificate using Windows Vista and Internet Explorer

I cannot verify my certificate after the installation - what should I do?

When downloading your certificate, make sure you use the same computer and browser you used to submit the certificate request. This is important, and the computer you used to submit the request stores the private key. The certificate will not be correctly installed if the private key is missing.

There are rare cases where your browser might have lost its private key (due to a virus or corrupted file system). The only solution to this problem is to submit a new certificate request. The request will automatically generate a new public/private key pair for you. If this happens to you, email ramanager@apnic.net explaining the situation so that your new request gets priority processing.

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Submit a new certificate request from https://www.apnic.net/ca and email ramanager@apnic.net explaining your situation so that your new request gets priority processing.

When you receive your new certificate, to avoid the same problem, make a backup copy of your certificate and private key.

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The most common explanation for this is that APNIC has not received your faxed form with your photo identification. However, if you have sent it, please email ramanager@apnic.net and we will track down your fax.

Note that you can also scan the hardcopy form and photo identification and send them as attachments to ramanager@apnic.net.

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Make sure that your certificate is installed correctly (see FAQ on checking the installation).

Try to back up or export your certificate and private key to a file, and import it back into your browser. If you can't backup your certificate, then there is a possibility that your private key has been lost or corrupted. Please obtain a new certificate from the APNIC Certification Authority.

If your certificate is correctly installed, the "Full name", "Email address" and "Member account name" fields will be automatically filled for you. You cannot make any changes to these values.

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You may need to install the security fixes mentioned in Microsoft Security Bulletins MS02-048 and MS02-050. Please visit the Microsoft website to download and install these fixes.

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These browsers install the certificate automatically without giving user feedback. There is a good chance that your certificate has been installed correctly. Please see the FAQ on how to check if the installation is successful.

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This is a known problem caused by the changes in how Windows Vista handles certificate requests. For a temporary solution, please install Mozilla/Firefox on your Windows Vista computer, and use it to request an APNIC certificate. You can then back up the certificate from Mozilla/Firefox and import it into Internet Explorer. APNIC is working to fix this problem permanently. In the meantime we appreciate your patience and understanding.