Troubleshooting APNIC certificates

My computer crashed and I cannot recover my Digital Certificate. What should I do?

You will need to request a new Digital Certificate by logging into MyAPNIC and going to:

My Profile>Digital certificates>Request a certificate

  • If you are the Corporate Contact of your APNIC account, you will receive an email notification when your request is approved by APNIC.
  • If you are not a Corporate Contact, you will need approval from the Corporate Contact. You will receive an email notification once a Corporate Contact has approved your request.

Upon approval, install the Digital Certificate by logging into MyAPNIC and going to:

My Profile>Digital certificates>Request a certificate

It is advised that you make a backup copy of your Certificate to avoid this problem in the future.

My Safari browser cannot detect the Certificate. What should I do?

Save your Certificate You need to save your Certificate in the Keychain Access.

  • Right click on your Certificate and select “New Identity Preference…
  • Enter https://myapnic.net and then click Add.

Please ensure that you quit and reload Safari for the browser to identify the Certificate.

See also: Guide to installing APNIC Digital Certificates in MyAPNIC