Webclass support
Getting started
What is Webex Training Center?
What do I need to attend a training session?
How do I get login information?
How do I enable audio?
Joining a session
When should I login?
Participating in a training session
How do I interact with the training presenter?
Where can I get a copy of the session slides?
What is Webex Training Center?
Webex Training Center is a software program developed by Cisco that you install on your computer and use when participating in APNIC eLearning Webclasses.
What do I need to attend a training session?
Download Webex Training Center
To participate in a training session, you must download and install the Webex Training Center on your computer.
Once you join a training session for the first time, your training session service Website starts the setup process.
Each time you start a session thereafter, it checks for the latest version and automatically updates itself.
System requirements
| PC-based attendees | Macintosh-based attendees |
Minimum requirements to attend fully interactive training sessions using Microsoft Windows:
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Minimum requirements to attend fully interactive training sessions using Mac OS:
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Audio requirements
Webex uses integrated VoIP (Voice over Internet Protocol) an audio feature that sends the audio from the training session over the Internet, instead of through the telephone. A headset is recommended.
Recommend using a standard Headphone (Jack 3.5mm).
How do I get login information?
Once you register to attend one of APNIC's free eLearning webclasses you will receive a confirmation email with Webex instructions.
When should I login?
Approximately 15 minutes before the scheduled start time a 'Join' link will appear next to the title of the session on the Training Session Calendar indicating the session is now ready for participants to login.
Information about training sessions can change at any time. To ensure that you are viewing the most current training session information, you can refresh the training session calendar by clicking on the 
button.
| Training Session Calendar |
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To join the session
Provide the following information, as required:
| Your name |
Provide the name by which you want participants to identify you during the training session. [Your Name] @ [Your Company Name] |
| Email address | Provide your contact email address. |
| Session password: |
Required. Provide the password that appears in your confirmation email. Click 'Join now'. The Session Window appears. |
How do I enable audio?
After logging in a pop-up window asking you to Join Integrated VoIP' will appear, you must click 'Yes' to enable audio.
An Audio broadcast pop-up window will also appear with volume and mute controls. This window must remain open to hear the audio broadcast during the training webclass.
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Usually, the cause of a fair or poor VoIP connection is a lack of capacity, or "bandwidth", available for sending voice information over your network or the Internet. To improve your VoIP connection, you can try the following:
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How do I interact with the training presenter?
You can interact with the presenter, and APNIC Training support staff (Panelists), using the Chat.
In the Send to: (drop-down list)
select: 'All Participants'
this way all participants will be able to see questions being asked, and offer advice and answers along with the trainer.
To use chat type your message into the text box and press the Enter key or Send button.
Note: If you join a training session in progress, you can see only the chat messages that attendees send after you join the training session.
Where can I get a copy of the session slides?
At the end of the training session, you will be prompted to fill in an online survey. Your feedback helps us improve and maintain our training delivery. Upon completion of that survey you will be redirected to an FTP page where you can download the PDF version of the training set slides.
Please contact APNIC training if you have any further questions.
Phone | training@apnic.net | Feedback form
Need more help?
This page contains answers to the most frequently-asked questions about Cisco Webex Training Center used during APNIC eLearning webclasses.
For more detailed instructions see:
