Helpdesk
The Helpdesk gives Members and clients direct access to APNIC Hostmasters to resolve all enquiries.
09:00 to 21:00 (UTC+10 hours)
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Email helpdesk@apnic.net |
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Phone +61 7 3858 3188 |
Multi-language phone support
Bahasa Indonesia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, Mandarin and Thai. |
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VoIP helpdesk@voip.apnic.net |
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Fax + 61 7 3858 3199 |
Frequently asked questions
APNIC offers a range of services related to distributing and registering numeric Internet address resources, namely IPv4 and IPv6 addresses, AS numbers, and reverse DNS delegations.
Browse our knowledge base for frequently asked questions to assist you with your enquiries.
APNIC Membership |
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Assignment |
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Resource management |
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IPv6 |
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ASN |
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Troubleshooting |
System maintenance
In the event of maintenance being undertaken, a notice will be placed in the 'Announcements' news feature box on the homepage.
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Maintenance windowTo ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows: Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC+10 hours) APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible. All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services. |
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Urgent maintenance
Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification. |
Find out about current, past, and other important updates from the Announcements news archive.
Helpdesk queries
APNIC's Member Services Helpdesk can assist you receive faster responses for:
Status of requests
Membership enquiries
Billing issues
Database enquiries
Existing members
Please use MyAPNIC to apply for resources.
Public holidays
APNIC offices and helpdesk are closed for the following public holidays:
- Good Friday (2 April 2010)
- Easter Monday (5 April 2010)
- Labour Day, Qld, Australia (3 May 2010)
- Christmas Day (27 December 2010)
- Boxing Day (28 December 2010)
- New Year's Day (3 January 2011)