Helpdesk

The Helpdesk gives members and clients direct access to APNIC Hostmasters to resolve all enquiries.

09:00 to 19:00 (UTC+10 hours)

	Phone +61 7 3858 3188
	Fax + 61 7 3858 3199
	Email Helpdesk helpdesk@apnic.net Note Please send all requests for resources to Hostmaster with your APNIC account name enclosed in square brackets in the subject line. For example, [SPARKYNET-MY]
	VoIP helpdesk@voip.apnic.net

Frequently asked questions

APNIC offers a range of services related to distributing and registering numeric Internet address resources, namely IPv4 and IPv6 addresses, AS numbers, and reverse DNS delegations.

Browse our knowledge base for frequently asked questions to assist you with your enquiries.

About APNIC Membership	Become a member APNIC fee structure
Assignment	Multihoming assignment IXP address assignment Critical Infrastructure Experimental allocations Early registration transfer project
Resource management	Obtaining resources Using address space Reverse DNS Assignment window Virtual web hosting IP unnumbered configuration Using NAT Root servers Guide to the recovery of unused address space
IPv6	IPv6 Documentation prefix About IPv6
ASN	Autonomous System Numbers
Troubleshooting	Certificate Authority Abuse and spamming

Manage your resources efficiently

MyAPNIC	The secure way to manage your APNIC resources online
Training & Education	Learn about topics such as efficient IP addressing, DNS, and Internet security

Helpdesk queries

APNIC's Member Services Helpdesk can assist you receive faster responses for:

Status of requests
Membership enquiries
Billing issues
Database enquiries

Multi language helpdesk

Bahasa Indonesia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, Mandarin and Thai.

Public holidays

APNIC offices and helpdesk are closed for the following public holiday:

Good Friday
Easter Monday
Labour Day (Qld, Australia)
Christmas Day
Boxing Day
New Year's Day