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Service announcement: 10 April 2013

Some APNIC services were unavailable during a short period on Tuesday, 9 April 2013

Start Time Tuesday,9 April 2013
End Time Tuesday, 9 April 2013
Duration 1 hour
Services affected

The following services were partially affected:
www.apnic.net, ftp.apnic.net, myapnic.net, livehelp.apnic.net
Description

One of our border routers locked up while still announcing BGP routes. This  caused an issue connecting to the services behind the router.

  1. 14:38 (UTC+10) – Router locked up and monitoring system alerted operations team.
  2. 14:40 (UTC+10) – Initial investigation, problems connecting to router.
  3. 14:55 (UTC+10) – Sent staff to remote data centre.
  4. 15:35 (UTC+10) – Router was rebooted.
  5. 15:42 (UTC+10) ­- All services restored

We apologize for the loss of facilities and any inconvenience caused. Should you require assistance in dealing with any problems arising from this outage, please contact the APNIC Helpdesk.