Helpdesk

APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.

APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Burmese, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.

You may also find our FAQs helpful with your enquiries.

Contact details

Helpdesk hours09:00 to 21:00 (UTC +10)
Monday – Friday
(closed for some public holidays)
Chat
Skype

ID: apnic-helpdesk
Emailhelpdesk@apnic.net
Phone+61 7 3858 3188
VoIP
helpdesk@voip.apnic.net
Fax+ 61 7 3858 3199

Service Updates

APNIC Whois Database Abuse-c

Start: Monday, 11 May 2020
End:N/A

As part of the approved community policy, prop-125: Validation of “abuse-mailbox” and other IRT emails, APNIC will now be publishing an'abuse-c' attribute for resource records in the APNIC Whois Database. The ‘abuse-c’ attribute will reference a 'role' object, which will contain the same contact information currently visible in the Member's IRT object. Any changes to the abuse-c information will need to be done in the IRT object as the abuse-c attribute is generated automatically from the IRT object. For more information about this change, please see the Maintainer and IRT FAQ on the APNIC website:

More Updates

Subscribe to APNIC Service Announcements

Learn more about system maintenance

System maintenance

Maintenance window

To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:

Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)

APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.

All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.

Urgent maintenance

Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.

Find out about current, past, and other important updates from the Announcements news archive.

Public holidays

APNIC offices and Helpdesk are closed for the following public holidays:
Holiday Date
Good FridayFriday, 10 April 2020
Easter MondayMonday, 13 April 2020
Labour DayMonday, 4 May 2020
ChristmasFriday, 25 December 2020
Boxing DayMonday, 28 December 2020
New Year’s DayFriday, 1 January
The APNIC Helpdesk* will still be operating on the following days:
Holiday Date
Australia DayMonday, 27 January 2020
Royal Queensland ShowWednesday, 12 August 2020
Queen’s BirthdayMonday, 5 October 2020
* Please note, only the APNIC Helpdesk will be operating on these days, via the usual channels (chat, email, and phone). The Registration and Finance teams will not be working on these days, so any communication will be dealt with on the next business day.