APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.
APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.
You may also find our FAQs helpful with your enquiries.
Monday – Friday
(closed for some public holidays)
Start: Monday, 5 February 2018 8:45am (UTC +10)
End:Monday, 5 February 2018 9:15am (UTC +10)
The trust anchors that were deprecated as part of the single trust anchor process have been removed from the public RPKI repository. Relying party software that was configured with these trust anchors will now begin issuing warnings about their absence. This does not affect ROA validation outcomes: all existing ROAs were re-homed as part of the single trust anchor process, and no new ROAs have been issued under the deprecated trust anchors since that time. See https://www.apnic.net/community/security/resource-certification/#st-anchor for more information.More Updates
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To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:
Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)
APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.
All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.
Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.
Find out about current, past, and other important updates from the Announcements news archive.
APNIC offices and Helpdesk are closed for the following public holidays:
|Good Friday||Friday, 30 March 2018|
|Easter Monday||Monday, 2 April 2018|
|Labour Day||Monday, 7 May 2018|
|Christmas||Tuesday, 25 December 2018|
|Boxing Day||Wednesday, 26 December 2018|
|New Year’s Day||Tuesday, 1 January|
The APNIC Helpdesk* will still be operating on the following days:
|Australia Day||Friday, 26 January 2018|
|ANZAC Day||Wednesday, 25 April 2018|
|Royal Queensland Show||Wednesday, 15 August 2018|
|Queen’s Birthday||Monday, 1 October 2018|
* Please note, only the APNIC Helpdesk will be operating on these days, via the usual channels (chat, email, and phone). The Registration and Finance teams will not be working on these days, so any communication will be dealt with on the next business day.