APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.
APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Burmese, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.
You may also find our FAQs helpful with your enquiries.
Monday – Friday
(closed for some public holidays)
Start: Tuesday, 16 July 2019 22:43 (UTC+10)
End:Wednesday, 17 July 2019 01:27 (UTC+10)
We had some outages on the following systems for a maximum of 164 minutes yesterday.RDAP APNIC Academy Whois web queries Stats Internet DirectoryThe problem was caused by an expired certificate on a Kubernetes cluster. All systems were back online by 01:27 (UTC +10).More Updates
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To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:
Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)
APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.
All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.
Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.
Find out about current, past, and other important updates from the Announcements news archive.
APNIC offices and Helpdesk are closed for the following public holidays:
|Good Friday||Friday, 19 April 2019|
|Easter Monday||Monday, 22 April 2019|
|Labour Day||Monday, 6 May 2019|
|Christmas||Wednesday, 25 December 2019|
|Boxing Day||Thursday, 26 December 2019|
|New Year’s Day||Wednesday, 1 January|
The APNIC Helpdesk* will still be operating on the following days:
|Australia Day||Monday, 28 January 2019|
|ANZAC Day||Thursday, 25 April 2019|
|Royal Queensland Show||Wednesday, 14 August 2019|
|Queen’s Birthday||Monday, 7 October 2019|
* Please note, only the APNIC Helpdesk will be operating on these days, via the usual channels (chat, email, and phone). The Registration and Finance teams will not be working on these days, so any communication will be dealt with on the next business day.