Helpdesk

APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.

APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Malay, Mandarin, Sinhalese, Tamil and Telugu.

You may also find our FAQs helpful with your enquiries.

Contact details

Helpdesk hours
09:00 to 21:00 (UTC +10)
Monday – Friday
(closed for some public holidays)

Chat

Skype

ID: apnic-helpdesk

Phone
+61 7 3858 3188

VoIP
helpdesk@voip.apnic.net
Using VoIP

Fax
+ 61 7 3858 3199

Service Updates

Service announcement: 29 December 2016

Scheduled maintenance: will be performed by APNIC on Thursday, 29 December 2016.

More announcements

Subscribe to APNIC Service Announcements

Learn more about system maintenance

System maintenance

Maintenance window

To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:

Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)

APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.

All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.

Urgent maintenance

Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.

Find out about current, past, and other important updates from the Announcements news archive.

Public holidays

APNIC offices and Helpdesk are closed for the following public holidays:

Good Friday Friday, 14 April 2017
Easter Monday Monday, 17 April 2017
Labour Day Monday, 1 May 2017
Christmas Monday, 25 December 2017
Boxing Day Tuesday, 26 December 2017
New Year’s Day Monday, 1 January