APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.
APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Burmese, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.
You may also find our FAQs helpful with your enquiries.
|Helpdesk hours||09:00 to 21:00 (UTC +10)|
Monday – Friday
(closed for some public holidays)
|Phone||+61 7 3858 3188|
|Fax||+ 61 7 3858 3199|
Start: Thursday, 10 September 2020 21:30 (UTC+10)
End:Thursday, 10 September 2020 21:37 (UTC+10)
We had an outage on RDAP and RDAP History/Whowas for a maximum of 7 minutes. The problem was caused by a maintenance update on a Kubernetes cluster resulting in a window of no available pods in the service. Replication and Pod Disruption Budgets have been adjusted to remediate. All systems were back online by 21:37 (UTC +10).More Updates
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To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:
Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)
APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.
All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.
Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.
Find out about current, past, and other important updates from the Announcements news archive.
Public holidaysAPNIC offices and Helpdesk are closed for the following public holidays:
|Good Friday||Friday, 10 April 2020|
|Easter Monday||Monday, 13 April 2020|
|Labour Day||Monday, 4 May 2020|
|Christmas||Friday, 25 December 2020|
|Boxing Day||Monday, 28 December 2020|
|New Year’s Day||Friday, 1 January|
|Australia Day||Monday, 27 January 2020|
|Royal Queensland Show||Wednesday, 12 August 2020|
|Queen’s Birthday||Monday, 5 October 2020|