Helpdesk

APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.

APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Burmese, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.

You may also find our FAQs helpful with your enquiries.

Contact details

Helpdesk hours
09:00 to 21:00 (UTC +10)
Monday – Friday
(closed for some public holidays)
Chat
Skype

ID: apnic-helpdesk

Phone
+61 7 3858 3188
VoIP
helpdesk@voip.apnic.net
Using VoIP
Fax
+ 61 7 3858 3199

Service Updates

Service announcement: 16 July 2019

Start: Tuesday, 16 July 2019 22:43 (UTC+10)
End:Wednesday, 17 July 2019 01:27 (UTC+10)

We had some outages on the following systems for a maximum of 164 minutes yesterday.RDAP APNIC Academy Whois web queries Stats Internet DirectoryThe problem was caused by an expired certificate on a Kubernetes cluster. All systems were back online by 01:27 (UTC +10).

More Updates

Subscribe to APNIC Service Announcements

Learn more about system maintenance

System maintenance

Maintenance window

To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:

Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)

APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.

All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.

Urgent maintenance

Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.

Find out about current, past, and other important updates from the Announcements news archive.

 

Public holidays

APNIC offices and Helpdesk are closed for the following public holidays:

Holiday Date
Good FridayFriday, 19 April 2019
Easter MondayMonday, 22 April 2019
Labour DayMonday, 6 May 2019
ChristmasWednesday, 25 December 2019
Boxing DayThursday, 26 December 2019
New Year’s DayWednesday, 1 January

The APNIC Helpdesk* will still be operating on the following days:

Holiday Date
Australia DayMonday, 28 January 2019
ANZAC DayThursday, 25 April 2019
Royal Queensland ShowWednesday, 14 August 2019
Queen’s BirthdayMonday, 7 October 2019

* Please note, only the APNIC Helpdesk will be operating on these days, via the usual channels (chat, email, and phone). The Registration and Finance teams will not be working on these days, so any communication will be dealt with on the next business day.