Helpdesk

APNIC Helpdesk provides assistance to all on matters related to APNIC Services, such as membership and IP address enquiries.

APNIC Helpdesk offers (through prior arrangement) multi-language phone support for the following: Bahasa Indonesia, Bahasa Malaysia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, Japanese, Mandarin, Sinhalese, Tamil and Telugu.

You may also find our FAQs helpful with your enquiries.

Contact details

Helpdesk hours
09:00 to 21:00 (UTC +10)
Monday – Friday
(closed for some public holidays)
Chat
Skype

ID: apnic-helpdesk

Phone
+61 7 3858 3188
VoIP
helpdesk@voip.apnic.net
Using VoIP
Fax
+ 61 7 3858 3199

Service Updates

Service announcement: 05 February 2018

Start: Monday, 5 February 2018 8:45am (UTC +10)
End:Monday, 5 February 2018 9:15am (UTC +10)

The trust anchors that were deprecated as part of the single trust anchor process have been removed from the public RPKI repository. Relying party software that was configured with these trust anchors will now begin issuing warnings about their absence. This does not affect ROA validation outcomes: all existing ROAs were re-homed as part of the single trust anchor process, and no new ROAs have been issued under the deprecated trust anchors since that time. See https://www.apnic.net/community/security/resource-certification/#st-anchor for more information.

More Updates

Subscribe to APNIC Service Announcements

Learn more about system maintenance

System maintenance

Maintenance window

To ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows:

Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC +10)

APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible.

All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services.

Urgent maintenance

Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification.

Find out about current, past, and other important updates from the Announcements news archive.

 

Public holidays

APNIC offices and Helpdesk are closed for the following public holidays:

Good FridayFriday, 30 March 2018
Easter MondayMonday, 2 April 2018
Labour DayMonday, 7 May 2018
ChristmasTuesday, 25 December 2018
Boxing DayWednesday, 26 December 2018
New Year’s DayTuesday, 1 January

The APNIC Helpdesk* will still be operating on the following days:

Australia DayFriday, 26 January 2018
ANZAC DayWednesday, 25 April 2018
Royal Queensland ShowWednesday, 15 August 2018
Queen’s BirthdayMonday, 1 October 2018

* Please note, only the APNIC Helpdesk will be operating on these days, via the usual channels (chat, email, and phone). The Registration and Finance teams will not be working on these days, so any communication will be dealt with on the next business day.