KPMG 2001 SURVEY ON BEHALF OF APNIC

From: KPMG

To: APNIC Members

APNIC MEMBER SURVEY - RESPONSE FORM

As an APNIC member, you are requested and encouraged to assist us in this consultation and survey, by answering the questions which follow, and by meeting with us at one of the places in the meeting location schedule.

If you wish to respond in English please send the document as an email attachment to stefaniebradley@kpmg.com.au

or if in any other AP language send it to bwu@kpmg.com.au

or if you wish to fax your response please do so to KPMG on +61 7 3220 0107 for the attention of either Stefanie Bradley or Bert Wu

A. Respondent Details

1. Name of organisation represented in this response:

 

2. APNIC membership name:

 

3. Name and designation of individual respondent(s):

 

4. Contact details (email and/or fax/phone) of respondents:

 

B. Survey Questions

Please feel free to attach additional pages if required.  You are welcome to respond in any AP language, including English.  You are encouraged to give us as much information as you can and to add additional points or issues you wish to raise.  All we ask is that you follow the sequence of our questions and add any new issues at the end ?Thanks.

1. Please describe the services that you currently receive as a member of APNIC, in their order of importance to you.

 

2. Please comment on whether the current services you receive, meet your needs in terms of timeliness, quality or any other aspect.

 

3. Please describe, in priority order, any services which you need, which should be provided by APNIC in future. Please also indicate whether you would be prepared to pay increased membership fees in order to receive these services.

 

4. As a member, what do you consider to be the most appropriate ways to for APNIC to encourage and receive inputs from the APNIC community.

 

5. APNIC is a body of members which makes its decisions on the basis of consensus, with open and transparent consultation. What are your views on the manner in which the organisation should make (and be seen to make) decisions in appropriate ways ?but at the same time quickly enough to stay relevant?

 

6. For APNIC to more effectively carry out its responsibilities in the Asia-Pacific region, what do you feel is your role as a member of APNIC?

 

C. Issues for consideration

As we explained in our background briefing document, KPMG believe that APNIC will need to play an increasing role in Internet strategy and policy issues to protect and enhance its Services to Members.  Please read these questions and give us your views on any or all of the points we have raised. 

After you have considered these issues, please add any issue that you as a member wish to raise for discussion ?and give us your views.  Without revealing the source we will endeavour to include such issues for discussion in the consultation meetings we hold in different locations.

Issue A  - Should APNIC seek ISO quality certification for any of the services which it provides?  If so, for which ones?

 

Issue B  -  Has APNIC a role to play in proactively supporting geographic diversity?  If so, in what effective ways can it play this role?

 

Issue C  -  How widely, and in what ways, should APNIC support “Internet Development?in the AP region, including the provision of specific technical and other services?

 

Issue D  -  It appears to KPMG that the successful training programs provided by APNIC are in part, at least, occasioned by the fact that ISP members often have no option but to recruit staff from training and educational programs which are not up to date.  Eg still teaching classful addressing or not including IPv6.  How should APNIC address this issue so that its resources can be channelled more effectively?  By discussion with governments?  By discussion with tertiary institutions?

 

Issue E  -  Many organisations start for technical reasons ?and these will continue to be important.  However there is increasing interest by Governments in all aspects of Internet policy and operation.  To protect the long term interest of its members KPMG would believe that APNIC should adopt a pro–active and constructive role with government and other bodies in policy development.  Do you agree with this view?  If so, can you suggest which departments and organisations APNIC should liaise with? What policy issues do you believe to be important?

 

 

You will appreciate that APNIC’s resources are limited and must be expended on activities that meet the main needs of most members.  So would you rack any of the issues you have selected (including any which you have added) IN ORDER OF IMPORTANCE.  Please do this on a separate sheet.

Finally, may we express our thanks for your participation.  Dr Tan Tin Wee, myself and my colleagues Stef and Bert realise that we have taken up a great deal of your time ?but we are confident that this process will enable APNIC, your organisation, to provide you with even better services in the future.

Dr John Earls