To: APNIC
Members & Other Stakeholders
From: John Earls, KPMG
Subject: KPMG Consultation and Survey on behalf of APNIC
Two and a half years ago KPMG conducted a member survey on behalf of APNIC. The Chair of the APNIC Executive Council and the Director General have appointed KPMG to carry out another survey. The survey team will include:
I have attached a number of documents starting with one entitled ?A href="guidelines.html">Guidelines for Respondents?which will tell you how we plan to seek your help and the ways in which you can be part of this valuable process to provide members of APNIC with the best possible future services. Before I go into the background it may be helpful to touch on three particularly important points.
1. Target
Audience
This message is addressed to members and other stakeholders. What do we mean by this term?
In our last survey we invited members to respond by email to a number of questions ?which they did very constructively. However, in addition we attended the Apricot meeting in Singapore and found that not only was this a useful opportunity to talk to members but also that there were considerable ?and very constructive ? discussions with other individuals and groups who were part of the wider community in which APNIC operates.
So while members are again our target we also want to receive input from others who already interact with APNIC ?such as ICANN, ISOC, ARIN, RIPE NCC; APNIC sponsors; other organisations and individuals.
Just as importantly we want to receive comment from the Government departments in members?countries who are concerned with important policy decisions in Information and Communication technology which may impact APNIC and its members; and also departments which are responsible for educating and training the technical staff who are critical to the service operations of APNIC members.
2. Confidentiality
In conducting our last survey we assured participants that, while we would pass on to APNIC all the response information, we would keep confidential within KPMG the name or identity of any respondent. Almost 90 percent of respondents said they didn’t mind who knew what they had said ?but being anonymous was important to some people ?so KPMG are happy to give you again the assurance that no participants names or identities will be passed to APNIC.
3. Multi-Lingual
Input
While we are communicating with you in English and asking the questions in English, we are happy for you to give us your responses to the questions in either English or the AP language of your choice. In addition in Beijing, Tokyo, Seoul and Taipei we will have Dr Tan Tin Wee, Bert Wu or a member of KPMG local staff to undertake translation for those who would find this helpful.
Please help us with your participation in this important process.
John Earls