[apnic-announce] the unexpected service outage at APNIC, 20-21 June.

[ggm@apnic.net]

[Note "reply-to:" field]


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 To APNIC Members and interested parties,

 APNIC services were disrupted recently when disk problems caused a
 core network host to be lost in our Brisbane office. The problem arose
 at 6 pm local time on Wednesday 20 June and full service was restored
 by 3 pm local time on Thursday 21 June.  Email, ftp, www and DNS
 services were adversely affected.

 Emergency backup procedures were implemented, restoring DNS and
 limited web and email services by 3 am on Thursday 21 June. The ftp
 service was not available during the service failure.

 Unfortunately the outage extended beyond some critical timeout windows
 and in some cases email for lists will have bounced. Some of you may
 have received warnings, but all emails will now have been delivered
 correctly.

 Full service has now been restored and we are actively reviewing our
 service and systems strategies so as to avoid this kind of service
 failure in future.

 Please accept APNIC's apologies for the loss of facilities and for any
 inconvenience caused.

 Should you have any questions about this issue please reply to me at
 <technical@apnic.net>

 Best Regards

 George Michaelson
 Manager Technical Services
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